Service Science, Management, and Technology

The global economy and organizations are evolving to become service-oriented. There are recently more and more research works on services provision, particularly with a cross-disciplinary approach. Beyond the Service Oriented Architecture, IBM proposed an emerging research and curriculum area called Service Science to the industry and academia, which is a combined discipline of technologies including computer science, industrial and systems engineering, management science, operations research, marketing, contracts and negotiations; as well as culture transformation and integration methods based on beliefs, assumptions, principles, and values among organizations and humans. The creation, operation, and evolution of such research and practice raise concerns that range from high-level requirements and policy modeling through to the deployment of specific implementation technologies and paradigms, and involve a wide (and ever growing) range of methods, tools, and technologies. They also cover a broad spectrum of vertical domains, industry segments, and even governments.

This special issue intentionally seeks scientists, engineers, educators, industry people, policy makers, decision makers, and others who have insight, vision, and understanding of the big challenges in Service Intelligence and Service Science. Topics of interest include but are not limited to the theoretical, technical, or empirical aspects of the following:

· Principles, theories and challenges of Service Intelligence and Service Science

· Cultural and economic issues in Service Intelligence and Service Science

· Inter- and Intra enterprise service computing and service engineering

· Service marketing, data mining, and relationship management

· Machine learning and cybernetics for service provision and management

· Man-machine interactions for service excellence

· Decision models and decision support systems for service-related management and operations

· Agent based technologies and logic for service-related management and operations

· Web Services and Semantic Web support for service matchmaking, recommendation, personalization, operation, and monitoring.

· Virtual organizations and supply-chain issues for service management and operations

· Trust, reputation, security, and privacy in services

· Game Theory models and analysis for services

· Service Level Agreements (SLA), quality, and reliability

· Services contract specifications, cases, models, automation, and legal issues

Guess Editors (Special issue webpage: http://www.cse.cuhk.edu.hk/~kwchiu/soca2007.htm)

· Dr. Dickson K. W. Chiu, Dickson Computer Systems, Hong Kong (primary contact)

· Dr. Patrick C. K. Hung, The University of Ontario Institute of Technology (UOIT), Canada

· Prof. Ho-fung Leung, The Chinese University of Hong Kong

email: dicksonchiu@ieee.org, patrick.hung@uoit.ca, lhf@cuhk.edu.hk

Submission Details

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. All papers are refereed through a peer review process. Additional author guidelines are available in the journal webpage. Abstracts should be sent via email to the Special Issue Guest Editors. However, full paper should be submitted through the journal website, indicating the intention to submit to this special issue. Further submission details will be available at the special issue webpage.

Tentative Schedule

Abstract submission: Oct 1, 2007 Paper due: Oct 15, 2007

Notification: Jan 15, 2008 Planned publication: Mid 2008